RETURN AND REFUND POLICY

ETURN AND REFUND POLICY — YH ENTERPRISES

At YH Enterprises, customer satisfaction and trust are our top priorities. We aim to provide high-quality electronics and home appliances while ensuring that our return, exchange, and refund process is clear, fair, and easy to understand.

Please review the following policy before placing your order.

1. Return & Exchange Period

Customers may request a return or exchange within the applicable period specified for the product or order.

To be eligible, the product should generally be:

  • In its original condition
  • Unused and undamaged
  • In the original packaging
  • Complete with accessories, manuals, warranty cards, and other included items
  • Accompanied by the original invoice or order confirmation

Certain products may have different return or exchange conditions depending on their category, manufacturer warranty, or nature of the product.

2. Defective or Damaged Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact YH Enterprises as soon as possible.

We may request:

  • Order/invoice details
  • Photos or videos showing the issue
  • Photos of the product packaging
  • Other information required to verify the claim

After verification, we will advise you regarding replacement, exchange, repair, or another appropriate resolution.

3. Products Not Eligible for Return

Some products may not qualify for return or exchange, including products that:

  • Have been used, damaged, modified, or improperly installed
  • Are missing original packaging or accessories
  • Are marked as Final Sale / Non-Returnable
  • Are subject to manufacturer-specific return conditions
  • Have been damaged due to misuse, negligence, improper installation, or unauthorized repair

Promotional, clearance, or discounted products may also have special return or exchange conditions.

4. Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and the circumstances of the return.

Refunds will generally be processed only after the returned product has been received and inspected by YH Enterprises.

Shipping, delivery, installation, or other service charges may not be refundable where applicable.

5. Return Shipping

If the return is due to a wrong, damaged, or defective product supplied by YH Enterprises, we will determine the appropriate return-shipping arrangement.

For returns based on customer preference or other reasons not caused by YH Enterprises, applicable delivery or return-shipping charges may be the customer's responsibility.

6. Warranty Claims

Many electronics and appliances are covered by manufacturer warranty. Warranty claims may be subject to the manufacturer's terms and conditions.

Where applicable, customers may be directed to the authorized service center or manufacturer for inspection, repair, or replacement.

7. How to Request a Return or Refund

To start a return, exchange, or refund request:

  1. Contact YH Enterprises Customer Support.
  2. Provide your order number or invoice.
  3. Explain the reason for the return.
  4. Provide photos/videos if requested.
  5. Wait for confirmation and return instructions before sending the product back.

Please do not send any product back without prior approval from YH Enterprises.

8. Policy Updates

YH Enterprises reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be reflected on this page.

9. Contact YH Enterprises

For return, exchange, or refund assistance, please contact YH Enterprises through the contact details provided on our website.

Important: The final policy should be aligned with YH Enterprises' actual return periods, refund methods, shipping arrangements, warranty practices, and applicable Pakistani consumer-protection requirements.